Zoran Bet Privacy Policy

Zoran Bet respects your privacy and is committed to the secure handling of personal data. We collect information needed to manage accounts, check eligibility, process payments and bets, provide support, and protect users against fraud. You can ask about your information or make a privacy request through Contact Us.

This policy covers the website, mobile version, app where available, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels, and user communications. It applies to registered players, visitors who only browse, and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing, or deleting that information.

Who We Are

In this policy, “we” means the operator responsible for Zoran Bet services and the handling of Zoran Bet player information. Consult About Us for operator identification and License & Regulation for available regulatory information. Users should verify the current regulatory status against the competent authority’s latest information.

Zoran Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, the operator’s terms, and regional restrictions. Availability may depend on eligibility and local requirements.

Information We Collect

We should collect only information needed for lawful, operational, security, and regulatory purposes. The information involved depends on whether you browse, register, play, make payments, or contact support.

• Account data: name, phone number, email, date of birth, username, and password-related security data used to authenticate access.
• Verification data: identity documents, age-check results, and information needed for customer due diligence and fraud prevention. KYC, or “Know Your Customer,” means checks to establish who holds an account and whether they are eligible to use it.
• Transaction data: deposits, withdrawals, payment references and relevant payment method details, balance history, and bonus activity.
• Betting and gaming data: bets, odds, stakes, results, winnings, live betting activity, Keno participation, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call details or recordings where applicable and appropriately notified.
• Responsible gaming data: deposit or play limits, self-exclusion requests, relevant risk indicators, and account restrictions.

Do not send unrelated sensitive information or another person’s documents. Provide verification material only through an official communication channel when requested for a stated purpose.

How We Use Personal Data

We process Zoran Bet personal data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions.

Account and transaction records may help verify that a withdrawal is requested by the account holder. Betting records may be reviewed to investigate suspicious patterns, multiple accounts, payment abuse, bonus abuse, or other activity that could affect fair operation. Checks should be relevant to the issue being investigated.

Other purposes include resolving complaints, improving website and app performance, maintaining games and support services, sending important account notifications, and applying responsible gaming controls. Information may also be needed for applicable legal, tax, accounting, anti-money laundering, licensing, and regulatory duties.

Marketing communications may be sent only where allowed, with consent where required and available opt-out options. Opting out of promotions does not prevent essential notices about payments, account security, or changes affecting your service.

Lawful Reasons for Processing

Depending on applicable law and the activity concerned, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud, or resolve disputes. We seek consent where required, including for optional activities where consent is the applicable basis. A purpose described here does not remove the need for a lawful reason to process the information.

Where processing relies on consent, you may withdraw it through the relevant controls or by contacting support. Withdrawal does not generally undo processing already lawfully carried out. Some information remains necessary to operate an account or meet mandatory obligations.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you signed in, protect sessions, remember preferences, analyse traffic, and improve page performance. Marketing measurement may be used where allowed and subject to any required choices or consent.

Read the Cookie Policy for further information. You can manage cookies through available site controls and browser settings, although blocking essential cookies may affect login or payment functions.

Data Sharing

Zoran Bet does not sell personal data as a product. Information may be shared where necessary with third-party service providers: external organisations that help deliver particular services. These may include payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security tools, and customer support tools.

Information may also be disclosed to professional advisers or to regulators, law enforcement, or courts when legally required. Third-party access should be limited to the stated purpose and relevant information, with appropriate confidentiality, security, and contractual controls. Providers may have separate legal responsibilities for certain processing, such as payment checks.

International Transfers

Some providers may store or process information outside Ethiopia. Any such transfers must follow applicable legal requirements and suitable safeguards for data protection and privacy. You may contact us for information about transfers relevant to your data; provider locations should not be assumed from the location of the website.

Data Storage and Retention

Information is retained only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming records, and regulatory requirements. Retention depends on the type of record, applicable obligations, and any ongoing investigation or dispute.

Closing an account does not necessarily require immediate deletion of all betting account data. Records may still need to be kept for legal, financial, security, or regulatory reasons. When retention is no longer necessary, information should be securely deleted or anonymised, including through applicable backup-management procedures.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Appropriate protections may include encryption, access controls, secure login systems, security monitoring, staff confidentiality requirements, backups, fraud detection, and internal incident-handling procedures. No online service or transmission method is completely secure.

For Zoran Bet account security, use a unique password, protect your phone and email account, and sign out on shared devices. Access Zoran Bet login through the website address you have verified using official operator information. Avoid unsolicited links and unverified app or APK downloads. Never disclose passwords or one-time login codes to someone claiming to offer support.

Your Privacy Rights

Depending on applicable data protection laws, you may request access to your information, correction of inaccurate details, deletion, restriction of processing, objection to certain uses, or information about how your data is handled. Requests may be limited where records must be retained for legal, financial, security, or regulatory reasons.

1. Step 1: Use Contact Us and identify your request as a privacy matter.
2. Step 2: Explain the information or processing concerned. Provide only the account details reasonably needed to locate your records, not your password.
3. Step 3: Complete any proportionate identity check requested through the official channel. We will explain the outcome or any lawful limitation within applicable response requirements.

You may also ask how to raise a privacy complaint or seek information from the relevant competent authority.

Age Restrictions and Children’s Data

Zoran Bet services are intended only for eligible adult users. We do not knowingly collect personal data from underage users. If a parent, guardian, or user believes such information has been submitted, contact support so it can be investigated and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, and relevant risk indicators may be processed to support responsible betting measures and apply platform rules. Certain records may need to remain after account closure to maintain an exclusion or prevent inappropriate reactivation. See Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registration or a payment, check eligibility, KYC requirements, withdrawal procedures, transaction limits, fees, and processing times. Bonus conditions may require account and betting records to assess eligibility and settlement.

When choosing website or app access, compare the published verification requirements, privacy permissions, available controls, and support channels rather than assuming one option collects less data. Keep transaction references for payment queries and submit documents only when needed through a verified channel.

Updates to This Policy

This Privacy Policy may change when services, laws, security practices, or processing activities change. The current version will be published on this page, with additional notice of material changes where required. Review it periodically and contact us if you need clarification about Zoran Bet privacy or data protection.